{"id":49653,"date":"2025-12-06T08:58:15","date_gmt":"2025-12-05T19:58:15","guid":{"rendered":"https:\/\/solutiondynamics.com\/?p=49653"},"modified":"2026-01-07T15:36:40","modified_gmt":"2026-01-07T02:36:40","slug":"watercare-case-study-2","status":"publish","type":"post","link":"https:\/\/solutiondynamics.com\/2025\/12\/06\/watercare-case-study-2\/","title":{"rendered":"Watercare Case Study"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section preset--group--divi-section--divi-spacing--default preset--module--divi-section--default\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row preset--group--divi-row--divi-spacing--default preset--module--divi-row--default\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough preset--group--divi-column--divi-spacing--default\">\n<div class=\"et_pb_testimonial_0 et_pb_testimonial et_pb_icon_off et_pb_testimonial_no_image et_pb_bg_layout_light et_pb_module et_block_module preset--group--divi-testimonial--divi-spacing--default preset--group--divi-testimonial--divi-font--default\"><div class=\"et_pb_testimonial_inner\"><div class=\"et_pb_testimonial_description\"><div class=\"et_pb_testimonial_description_inner\"><div class=\"et_pb_testimonial_content\"><h4 class=\"p2\" style=\"text-align: center;\"><span class=\"s1\"> <\/span>End-to-End Customer Communications Solution <span class=\"s2\">Saved Time, Money <\/span>and <span class=\"s2\">Improved <\/span>Services<\/h4>\n<\/div><\/div><div class=\"et_pb_testimonial_meta\"><\/div><\/div><\/div><\/div>\n\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--group--divi-text--divi-spacing--default preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h4><strong>Introduction <\/strong><\/h4>\n<p>Solution Dynamics Limited (SDL) have been providing a mailing service for many years to Watercare, New Zealand\u2019s largest water utility company, wholly owned by Auckland Council.<\/p>\n<p>Watercare utilizes our ISO27001 accredited automated communications processing platform and archiving and hosting software for their document management requirements that support their various customer touchpoints.<\/p>\n<h4><strong>Services Provided <\/strong><\/h4>\n<p>Process Billing Invoices, Overdue, Informational, and Compliance Communication for Residential and Business Customers.<\/p>\n<h4><\/h4>\n<ul>\n<li>Secure data receipt and validation<\/li>\n<li>Data management<\/li>\n<li>Document composition \u2013 invoices and letters<\/li>\n<li>HTML composition<\/li>\n<li>Development and support of over 250 templates<\/li>\n<li>Integration with payments channels<\/li>\n<li>Production print and insert<\/li>\n<li>Digital to print integration (digital failure fallback solution)<\/li>\n<li>Email communications archival and retrieval<\/li>\n<li>Customer portal integration<\/li>\n<li>B2B invoicing including Xero integration and Electronic Data Interchange Solutions<\/li>\n<li>Self service SaaS for inhouse creation of event based communication<\/li>\n<li>Accessibility solutions for visually impaired<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"et_pb_image_0 et_pb_image et_pb_module et_block_module preset--group--divi-image--divi-spacing--default\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/watercare-bils.jpg\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/watercare-bils.jpg 1920w, https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/watercare-bils-1280x720.jpg?crop=1 1280w, https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/watercare-bils-980x551.jpg?crop=1 980w, https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/watercare-bils-480x270.jpg?crop=1 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw\" class=\"wp-image-49662\" title=\"watercare-bils\" alt=\"watercare bill\" \/><\/span><\/div>\n\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--group--divi-text--divi-spacing--default preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h5>Supported by our SaaS software nGAGE Transact and a professional services layer that includes:<\/h5>\n<ul>\n<li>Communication design &amp; strategy<\/li>\n<li>Graphic design \u2013 digital &amp; print<\/li>\n<li>Business analysis &amp; project management<\/li>\n<li>Programming<\/li>\n<li>Customized software development<\/li>\n<\/ul>\n<h5>Management Reporting and Proofing<\/h5>\n<ul>\n<li>Monthly and ad hoc reports \u2013 self service<\/li>\n<li>Automated workflow technology for approval management requirements<\/li>\n<li>Detailed production and digital reporting supporting rapid customer service activity &amp; touchpoints<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--group--divi-text--divi-spacing--default preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h4 class=\"p2\">Technology<\/h4>\n<p class=\"p2\">The software &amp; hardware underpinning the relationship is a combination of vendor and SDL developed technology:<\/p>\n<h4><\/h4>\n<ul>\n<li class=\"p2\">SDL composition software for some requirements<\/li>\n<li class=\"p2\">Vendor composition software for some requirements<\/li>\n<li class=\"p2\">SDL SaaS technology enabling contact centre agents to create and send personalised communications from a pre-approved template library<\/li>\n<li class=\"p2\">SDL communication archival and retrieval software<\/li>\n<li class=\"p2\">SDL digital delivery software<\/li>\n<li class=\"p2\">SDL reporting technology<\/li>\n<li class=\"p2\">Fujifilm printing presses<\/li>\n<li class=\"p2\">Bluecrest file based inserters<\/li>\n<li class=\"p2\">Technology housed and supported by AWS<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"et_pb_image_1 et_pb_image et_pb_module et_block_module preset--group--divi-image--divi-spacing--default\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/technology.jpg\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/technology.jpg 1920w, https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/technology-1280x720.jpg?crop=1 1280w, https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/technology-980x551.jpg?crop=1 980w, https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/technology-480x270.jpg?crop=1 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw\" class=\"wp-image-49667\" title=\"technology\" alt=\"technology\" \/><\/span><\/div>\n\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--group--divi-text--divi-spacing--default preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h4 class=\"p2\">Benefits<\/h4>\n<p>Some of the benefits that Watercare gains from utilising the services of Solution Dynamics are:<\/p>\n<h4><\/h4>\n<ul>\n<li>Reduced print &amp; mail requirements by 80% - saving millions of dollars in associated operational costs.<\/li>\n<li class=\"p2\">Speed to the customer benefits resulting in a reduction in days to collect.<\/li>\n<li class=\"p2\">Clearer communications enabling a reduction in calls to the contact centre.<\/li>\n<li class=\"p2\">Underpinning a customer self-service capability.<\/li>\n<li class=\"p2\">Communication enabling<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"et_pb_image_2 et_pb_image et_pb_module et_block_module preset--group--divi-image--divi-spacing--default\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/partnership.jpg\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/partnership.jpg 1920w, https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/partnership-1280x720.jpg?crop=1 1280w, https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/partnership-980x551.jpg?crop=1 980w, https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/partnership-480x270.jpg?crop=1 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw\" class=\"wp-image-49668\" title=\"partnership\" alt=\"partnership\" \/><\/span><\/div>\n\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--group--divi-text--divi-spacing--default preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h4 class=\"p2\"><b>If you would like to discuss a customized solution, let\u2019s talk. <\/b><b><\/b><\/h4>\n<p class=\"p3\"><span class=\"s1\"><b>Contact: <\/b><\/span><b>Jeff Knight, <\/b><b><i>VP Sales<\/i><\/b><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>Email: <\/b><\/span><b><a href=\"mailto:jeffkn@solutiondynamics.com\">jeffkn@solutiondynamics.com<\/a><\/p>\n<p><\/b><span class=\"s1\"><b>Phone: <\/b><\/span><b>+64 (0)27 254 2884<\/b><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_image_3 et_pb_image et_pb_module et_block_module preset--group--divi-image--divi-spacing--default\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/intercert-scc-environmark-SOC2-HIPAA-logos.jpg\" width=\"1638\" height=\"271\" srcset=\"https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/intercert-scc-environmark-SOC2-HIPAA-logos.jpg 1638w, https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/intercert-scc-environmark-SOC2-HIPAA-logos-1280x212.jpg 1280w, https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/intercert-scc-environmark-SOC2-HIPAA-logos-980x162.jpg 980w, https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/intercert-scc-environmark-SOC2-HIPAA-logos-480x79.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1638px, 100vw\" class=\"wp-image-49674\" title=\"intercert-scc-environmark-SOC2-HIPAA-logos\" alt=\"partnership\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":49776,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[767,781],"tags":[],"post_folder":[],"yst_prominent_words":[],"class_list":["post-49653","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-watercare"],"jetpack_featured_media_url":"https:\/\/solutiondynamics.com\/wp-content\/uploads\/2025\/12\/watercare-case-study-2.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/solutiondynamics.com\/wp-json\/wp\/v2\/posts\/49653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/solutiondynamics.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/solutiondynamics.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/solutiondynamics.com\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/solutiondynamics.com\/wp-json\/wp\/v2\/comments?post=49653"}],"version-history":[{"count":20,"href":"https:\/\/solutiondynamics.com\/wp-json\/wp\/v2\/posts\/49653\/revisions"}],"predecessor-version":[{"id":50460,"href":"https:\/\/solutiondynamics.com\/wp-json\/wp\/v2\/posts\/49653\/revisions\/50460"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/solutiondynamics.com\/wp-json\/wp\/v2\/media\/49776"}],"wp:attachment":[{"href":"https:\/\/solutiondynamics.com\/wp-json\/wp\/v2\/media?parent=49653"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/solutiondynamics.com\/wp-json\/wp\/v2\/categories?post=49653"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/solutiondynamics.com\/wp-json\/wp\/v2\/tags?post=49653"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/solutiondynamics.com\/wp-json\/wp\/v2\/post_folder?post=49653"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/solutiondynamics.com\/wp-json\/wp\/v2\/yst_prominent_words?post=49653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}