Watercare Case Study

Anne SD — Fri, 05 Dec 2025 19:58:15 +0000

End-to-End Customer Communications Solution Saved Time, Money and Improved Services

Introduction

Solution Dynamics Limited (SDL) have been providing a mailing service for many years to Watercare, New Zealand’s largest water utility company, wholly owned by Auckland Council.

Watercare utilizes our ISO27001 accredited automated communications processing platform and archiving and hosting software for their document management requirements that support their various customer touchpoints.

Services Provided

Process Billing Invoices, Overdue, Informational, and Compliance Communication for Residential and Business Customers.

Secure data receipt and validation
Data management
Document composition – invoices and letters
HTML composition
Development and support of over 250 templates
Integration with payments channels
Production print and insert
Digital to print integration (digital failure fallback solution)
Email communications archival and retrieval
Customer portal integration
B2B invoicing including Xero integration and Electronic Data Interchange Solutions
Self service SaaS for inhouse creation of event based communication
Accessibility solutions for visually impaired

Supported by our SaaS software nGAGE Transact and a professional services layer that includes:

Communication design & strategy
Graphic design – digital & print
Business analysis & project management
Programming
Customized software development

Management Reporting and Proofing

Monthly and ad hoc reports – self service
Automated workflow technology for approval management requirements
Detailed production and digital reporting supporting rapid customer service activity & touchpoints

Technology

The software & hardware underpinning the relationship is a combination of vendor and SDL developed technology:

SDL composition software for some requirements
Vendor composition software for some requirements
SDL SaaS technology enabling contact centre agents to create and send personalised communications from a pre-approved template library
SDL communication archival and retrieval software
SDL digital delivery software
SDL reporting technology
Fujifilm printing presses
Bluecrest file based inserters
Technology housed and supported by AWS

Benefits

Some of the benefits that Watercare gains from utilising the services of Solution Dynamics are:

Reduced print & mail requirements by 80% - saving millions of dollars in associated operational costs.
Speed to the customer benefits resulting in a reduction in days to collect.
Clearer communications enabling a reduction in calls to the contact centre.
Underpinning a customer self-service capability.
Communication enabling

If you would like to discuss a customized solution, let’s talk.

Contact: Jeff Knight, VP Sales

Email: jeffkn@solutiondynamics.com

Phone: +64 (0)27 254 2884

The post Watercare Case Study appeared first on Solution Dynamics.

Our Partnership with World Vision – supporting community of Sarlahi, Nepal since 2021

Anne SD — Tue, 17 Sep 2024 09:08:33 +0000

Through the partnership between World Vision and Solution Dynamics, a development programme has been able to implement a number of initiatives to tackle childhood malnutrition, access to clean water, helping families build sustainable livelihoods through business skill training, access to financial literacy training, and enabling access to education for children, particularly girls.

Solution Dynamics has also used comprehensive solutions to deliver the personalised communications between individual supporters and the community which enables an additional source of funds for the community's development.

– World Vision UK

Solution Dynamics has been supporting the children and families of Sarlahi, Nepal since 2021

Together we deliver impactful sponsor communications while reinvesting a portion of our profits into communities in need, creating a loop of love that builds a brighter future for children.

Impact of our support in World Vision's Sarlahi Area Programme in 2023

163 households received small business support

These households facing financial insecurity have received small business support, based on their specific needs skills and market access.

3 day Basic Psychosocial Care & Support training for 30 teachers

Trained by professional counsellors, teachers learnt how to identify mental health issues among students, provide psychosocial first aid care and critical case referrals. The understanding level of participants is found to have increased by 25% and more.

20 Saving for Transformation groups consist in of 349 members were formed

These groups increased the amount of savings individuals have available for business or personal needs.

83 Clean water hand- pumps were installed

To ensure access to clean and safe drinking water, 83 households clean water hand- pumps were installed, all of which were home to malnourished children.

120 nutrition sessions were conduct where caregivers of 1,031 malnourished children

Over half of the children were girls, enrolled to learn ow to improve the diets of their children. After 3 months, 27% of the enrolled children experience improvement in their nutritional status.

Case study by World Vision UK

Solution Dynamics & World Vision
– Transforming children's lives in Nepalese communities

Uniting for Change: Solution Dynamics' impact on girls in Sarlahi

An uplifting story – A strong and positive influence(r)
At just 18, Susma is fighting discrimination and child marriage

The post Our Partnership with World Vision – supporting community of Sarlahi, Nepal since 2021 appeared first on Solution Dynamics.

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