This certification validates Solution Dynamics' ability to better serve clients with stringent regulatory and security requirements across global markets.

Solution Dynamics (NZX:SDL)

AUKLAND, NEW ZEALAND, November 27, 2025 /EINPresswire.com/ — Solution Dynamics (SDL), a leading provider of customer communications management services, today announced it has successfully achieved SOC 2 Type II compliance, demonstrating its commitment to maintaining the highest standards of data security, availability, and confidentiality.

This certification, administered by independent auditors NZ InfoSec Ltd and Accorp Partners CPA LLC validates Solution Dynamics' robust security controls and positions the company to better serve enterprise clients with stringent regulatory and security requirements across global markets.

"Achieving SOC 2 compliance represents a significant milestone in our commitment to protecting our clients' most valuable asset—their data," said Patrick Brand, Chief Executive Officer of Solution Dynamics. “Thousands of customers rely on our software, processes, and management of their mission-critical customer communications. SOC 2 certification validates our substantial investments we've made in our security infrastructure and reinforces the trust our clients place in us every day.”

SOC 2 is a rigorous independent audit framework created by the American Institute of Certified Public Accountants that verifies security controls work as designed over an extended period.

For more information visit solutiondynamics.com or contact:
Brian Snider, Global CMO
Solution Dynamics
briansn@solutiondynamics.com

SDL is pleased to announce that the GRI Marketing Group (GRI) has joined Solution Dynamics Inc. (SDL) to provide CX driven marketing services to SDL clients globally. The GRI team will become SDL’s internal marketing agency and will continue to service its existing client base under SDL. GRI, based in Shelton, Connecticut, USA, was founded and led by Brian Snider for the past 30+ years and serves marquee Enterprise clients like The Hartford, Outdoor Sports Group and Pitney Bowes. Brian is now Global Chief Marketing Officer for SDL and head of Enterprise Solutions sales in NA. He will report to Jeff Knight, VP of Global Sales.

According to Pat Brand, CEO of SDL, “marketing and transactional communications are becoming more unified into interactive customer communications. Marketing leaders will increasingly look for service providers that understand how to leverage this convergence. GRI speaks the language of marketers and now SDL can offer CX driven marketing services that leverage the SDL customer communications cloud technology stack and recent launch of GenComm AI.  We are excited to welcome the GRI team and customers like The Hartford to SDL.”

“We are thrilled to join SDL and provide our clients with GenComm AI and the complete SDL tech stack to enhance their global customer communications capabilities”, said Snider. “We see tremendous synergies with our award-winning creative team, SDL’s AI driven language translation software and CX services to enable clients to more effectively communicate with their customers in their preferred language.  This is becoming essential technology to achieving an enhanced customer experience (CX).”

For more information contact:
Brian Snider, Global CMO
briansn@solutiondynamics.com

Solution Dynamics Limited (NZX: SDL), a New Zealand-based global business, is launching its AI-powered customer communication solution GenComm AI, designed to transform the way organisations communicate with their customers in multiple languages.

The GenComm AI platform enables businesses, governments, and charities to efficiently and cost-effectively connect with their audiences in their preferred language. Through advanced AI-driven translation technology, GenComm AI offers organisations cost savings of up to 80 per cent compared to traditional manual translation methods. The platform provides a solution to the growing need for accessible and compliant communication with Limited English Proficiency (LEP) audiences, addressing regulatory requirements while improving customer experience.

AI with Real Impact

 “AI has captured the imagination of organisations around the world, yet many are still searching for applications that deliver real, measurable impact,” says Patrick Brand, CEO of Solution Dynamics. “With GenComm AI, we’re empowering governments, businesses, and charities to overcome the barriers of language accessibility. Whether it’s ensuring compliance with regulations or improving customer engagement, our platform simplifies multilingual communication while reducing costs.”

Key Features of GenComm AI Include:

• Create and Translate: Streamlines the creation of multilingual communications and offers instant translations in over 130 languages, ensuring consistent and accurate messaging across all platforms
• Proprietary Intelligent Content Hub, ADAM: Enables seamless integration of legacy systems with AI solutions, ensuring data protection, document context, and workflow approvals while maintaining quality assurance
• Single-instance Translation: Translates content once, no matter how often it’s reused across different channels, reducing inconsistencies and translation costs
• Significant Cost Savings: By reducing reliance on manual translations, the platform offers up to 80 per cent in cost savings, making it a game-changer for organisations needing to communicate at scale.

Global Reach based on New Zealand Innovation

 With over 65 per cent of its revenue generated internationally, Solution Dynamics’ latest innovation is positioned to meet demand for efficient multilingual communications, already serving high-profile global and local clients such as World Vision and Watercare respectively.

Despite its global reach, Solution Dynamics continues to innovate from its New Zealand headquarters. The company uses the local market as a testing ground for new ideas, before taking them global – proving that New Zealand businesses can lead on the world stage.

ALBANY, AUCKLAND, NEW ZEALAND, October 12, 2023 / EINPresswire.com / -- Solution Dynamics Limited (SDL.NZ) announces that EY, formerly Ernst and Young, has implemented Solution Dynamics’ Global Customer Communications platform and distributed print services for “Know Your Customer” (KYC), compliance notice communications.

EY is a leading business process outsourcer (BPO) providing KYC and Anti-Money Laundering (AML) services for leading global financial services firms. The Solution Dynamics solution for EY is being rolled out across Asia, North America, and Europe.

In today’s highly digital world, customers of leading global financial services firms are concerned that attempts to contact them digitally to comply with regulatory requirements may not be legitimate. Printed communications mailed in the destination country are viewed by customers as more secure and result in increased response rates.

“Our partnership with EY aligns perfectly with our mission to better engage with global customers while substantially reducing the cost of their international mail”, says Patrick Brand, CEO of Solution Dynamics, North America and Europe.

“We’re especially thrilled to support the growing communication demands of AML & KYC departments of global financial institutions.”

In addition to higher response rates, the Solution Dynamics distributed print approach enables secure in-country printing in up to 50 countries, which can significantly lower postage costs versus centralized print and transporting mail cross border and accelerate delivery times by weeks.

To learn more about how Solution Dynamics can help international organizations streamline and save money on customer communications, visit https://www.solutiondynamics.com. Complete an online form on the Contact page and Solution Dynamics will respond within 24 hours. Solution Dynamics is a global leader in Customer Communications Management as a managed service with offices in the United States, the United Kingdom and New Zealand.

Patrick Brand
CEO of Solution Dynamics

Learn how to save up to 50% on supporter communications through digital transformation while improving supporter engagement with Solution Dynamics at NetHope Global Summit October 17-19 in Munich, Germany. Solution Dynamics is an exhibitor at the annual Summit for the global non–profit and technology sector.

Customer Communications Management (CCM) is a critical function of international non-profit charities. The cost and timeliness of international mailings, however, can be prohibitive. Solution Dynamics, software platform provider and world leader in global CCM as a service, has partnered with some of the world’s largest charity organizations to develop highly personalized and timely supporter communications at scale, while significantly driving down postage costs.

Solution Dynamics CCM as a managed service offering combines a complete end-to-end cloud services platform and expert knowledge of global postage and logistics pricing to dynamically route digital and printed communications through a global network of over 300 service providers.

“This can save up to 50% on postage and logistics costs and accelerates delivery by days or weeks,” says Patrick Brand, CEO of Solution Dynamics, North America and Europe. “The solution is adaptable to the unique requirements of non-profits with supporters in multiple countries regardless of their location. We look forward to the Summit and collaborating with more non-profits.”

For instance, Solution Dynamics has closely collaborated with World Vision since 2019 to lead a digital transformation of its global sponsor communications, resulting in annual cost savings of millions of dollars. This initiative has also liberated over 10,000 staff hours each year across 54 World Vision offices worldwide. Solution Dynamics provides a complete end-to-end management of global nonprofit communications that removes the complexity of managing multiple vendors, generates cost and time savings, and enables increased income through supporter experience enhancements.

Learn more at NetHope Global Summit 2023 October 17-19 in Munich, Germany and October 23-24 via virtual engagement. More information and registration can be found on the Summit website at https://nethopeglobal.summit.org.

To learn more about how Solution Dynamics can help international charities streamline and save money on donor communications, visit https://www.solutiondynamics.com. Complete an online form on the Contact page and Solution Dynamics will respond within 24 hours. Solution Dynamics is a global leader in Customer Communications Management as a managed service with offices in the United States, the United Kingdom and New Zealand.

Patrick Brand
CEO of Solution Dynamics

New York: Solution Dynamics today announced the launch of their new offering – Global Customer Communications Management as a Service.

The Solution Dynamics Global CCM platformed service uniquely offers global enterprises and nonprofits a simpler way to better engage their customers digitally AND substantially reduce the cost of their international mail communications. 

International mail enables organizations to stay connected with customers based on channel preference and meet regulatory notice requirements in financial services for “Know Your Customer” (KYC) and cybersecurity breach notices. However, international mail is long overdue for digital transformation, largely relying on expensive airplanes and trucks to transport mail across the United States and across the world. 

The Solution Dynamics Global CCM as a Service offering enables the digital transformation of international mail through the integration of a complete CCM software technology platform, deep global postage and logistics expertise and the largest global distributed print network:

Customer communications management (CCM) is a growing multi-billion-dollar industry of software and hardware vendors, mail service providers and global logistics companies that provide tools and resources to help organizations stay connected with their customers.  

CCM as a Service is a newly emerging outsourced service category that reflects the convergence of people, process, and technology to help organizations manage their entire customer communications lifecycle. 

Solution Dynamics is uniquely positioned in the emerging Global CCM as a Service space, servicing global customers through its unique Global CCM software platform, team of industry experts and international network of print and mail service providers. 

For more information about the Solution Dynamics Global CCM as a Service offering or to schedule a call with one of our team of experts, please visit www.solutiondynamics.com.